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"Very disappointed, the property was dirty, cobwebs in most rooms, litter on cobblestone entrance area, exterior of from door filthy, house name previously on wall slung in coal hole."
The cooker was very old probably from the 70's operation very very slow one of the rings did not work, impossible to cook a proper meal on, so we had to eat out adding extra costs which as pensioners we can not afford.Central heating not up to standard to keep warm we had to set it on 24hrs to keep warm and the weather was by no means cold, the property had a electric fire which was not connected. Whoever is responsible for inspections is not up to the job they are paid for. We request a partial refund from Sykes to reflect the disappointment in this property and does not leave Sykes in a very good light.
Paul & Kathleen Watson
Reviewed by Paul1.9★Nov 2024
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"Had a great stay at The Bridge Apartment, Masham."
Close enough to all the amenities of The Village and some great places to eat. Thirsk & Ripon are just a short drive away.
The Apartment had everything we needed and was spacious comfy.
Would certainly consider a return in the future.
Only setback was the trek to empty the rubbish behind The Cottages.
Reviewed by John4.1★Nov 2024
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"Very dated, bulbs need replacing as batteries in clock."
Sky does nt work restricted what you can watch on tv. cleaner needs to look up as cobwebs every where.
Called the owner three times when we arrived did nt answer and never called back. Wanted to know where we could park as was nt sure. We sorted this ourselves after asking in the white bear pub. Only a note when we entered properly to say we could park there.
Reviewed by David1.9★Sep 2024
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"It would be good to have an alternative to a thick continental quilt."
A sheet and blanket(s) would be good.
Reviewed by Ian4.4★Sep 2024
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"Lovely cosy cottage clean tidy everything you need for a weekend away in walking ..."
Lovely cosy cottage clean tidy everything you need for a weekend away in walking distance of nice local pubs and cafes plus lots of nice walks too and locals are very friendly ☺️
Reviewed by Jo5.0★Aug 2024
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"Very disappointed."
Only there 10 minutes. Could not stay.
Initial impressions were poor, with a ripped net curtain at the window and a front door which needs a good wash.
It certainly didn't look like the the photo. No tourist board plaque on the wall now.
On opening the door there was a broken make up brush on the floor and the smell of dogs was overwhelming.....and we are dog lovers. The soft furnishings require shampooing, and a deep clean.
My husband who has slight asthma very quickly became wheezy, despite opening wide all of the windows and door.
I went to make a cup of tea before we left, but filling the kettle at the sink, I found both the sink and drainer to be dirty. The fridge was also dirty, particularly the door seal which contained lots of food crumbs etc, and freezer box door, (several unidentified dribbles of food down it) also it badly needs defrosting. The interior of the microwave was also dirty, with multiple old food splashes.
This property falls well below what we usually expect from Sykes Cottages.
Reviewed by Paula1.3★Aug 2024
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"Cosy apartment ideal for couples."
Had everything we needed in the kitchen from cutlery to tin opener. Took our own towels but these were supplied too. Pub on the doorstep, mini supermarket 3 minute walk spot on for us
Reviewed by Mary3.8★Jul 2024
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"What a great place for a break!"
The apartment was very comfortable and was perfect for the two of us and our spaniel. Washing machine and tumble dryer were very useful after getting muddy on a walk.
Reviewed by Jackie4.4★Jul 2024
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"Cottage in a good position with lots to do in the surrounding areas."
Had to clean the fridge and oven before using.
Tray in oven was filthy also.
Very noisy from above. Up until around 2.30am and again from around 7.
Was freezing on arrival. Took a couple of days to heat through.
However!! Very comfy. Living room and bedroom very nice. Good bathroom but dripping shower and water went hot and cold whilst using.
Washer and dryer were a help.
Reviewed by Sue3.4★Mar 2024
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"Lovely apartment, clean & tidy, everything you need."
Perfectly situated for visiting the local area. Rippon & Thirsk, within easy reach. Masham is a lovely village, locals very helpful, small market twice a week. The pub and brewery both do amazing food. Plenty of walks nearby to keep my dog happy too.
Reviewed by Charlotte3.8★Jan 2024
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"A lovely little apartment just great for a couple of nights over New Year
Would recommend for a short break"
Reviewed by Mark5.0★Dec 2023
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"Not a very comfortable place to stay."
Bed was not comfortable and pillows need to be replaced, very small shower with damaged door and the cooker was very old by the looks of it. There is a kitchen bin inside but no dustbin or recycling boxes outside to put rubbish in when full, apparently down a hill through a gate behind the apartment building there was somewhere to put rubbish……. couldn’t find it and found it unacceptable for us to do both being in or 70s. Been visiting Masham for 40 years and this was the worst place we’ve stayed at. Booked for 2 weeks but left middle of second week due to becoming ill and desperate to get home to my own bed to rest and recover.
Reviewed by Jean2.2★Dec 2023
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"I have already advised you that we have previously stayed at this cottage and it was fine."
But this time the TV did not work and there was no wifi. I called the owner 3 times but he never got back to me and one of the numbers he provides does not work. We won't be staying there again.
Reviewed by Elizabeth1.3★Sep 2023
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"Lovely little property tucked away but very close to village centre, ideal for two people which is why we book it ."
Has everything you need although there were a couple of frying pans which could do with binning as didn’t look clean enough to use .
We had a couple of nights where noise from the upstairs flat was annoying ,don’t know wether it was someone working locally in hospitality as they came in after closing time and were banging about a lot and had tv on till 2.30 in morning then their alarm was going off at 5.45 next morning .
Might be nice to have a couple of fold up chairs to sit outside when the weather is lovely as was the case last week ,but overall it’s in an ideal spot ,is clean and tidy and we will book again
Reviewed by Karen3.8★Sep 2023
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"Nice little apartment in a great location, would definitely stay again."
Reviewed by Phil3.1★Jul 2023
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"Great little cottage and very central for everything."
Reviewed by Elizabeth5.0★Jun 2023
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"Enjoyable stay, for the 3rd time, lovely area to explore."
The property very comfortable, and a great pub across the car park from apartment.
Thank you
Reviewed by Les5.0★May 2023
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"Ideal location to walk around Masham with its lovely shops, pubs and breweries."
Cottage is snug but a good size for 2 people and bathroom is nice, clean and shower works fine. We didnt use the kitchen really as only there a couple of days so ate out.
Comfort wise, the sofa is ok but small to relax on. The bed is not very comfortable either, maybe time for a new mattress?
Only other problem is there are no facilities to clean your dog after a long walk out. Ours is long haired and it was very hard to clean his hair after a rainy and muddy walk and as living room and kitchen are open plan, nowhere to keep him until he dried.
Reviewed by Angela2.8★Nov 2022
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"The property is excellently positioned for Washam and the White Bear pub/hotel."
Other pubs are available just a short distance. As a dog lover, I appreciated the local walks from one to three hours. My comments on the property itself are as follows: *it would be a good idea to let users know that they can use the Brewery car park before they get to the flat, *the ground outside the front door is littered with cigarette buts. There was no broom to deal with this, *the central heating is very efficient and the flat is warm and cosy, *the kitchen area was well equipped, but the cutlery and crockery were stained and generally in need of a good clean, which we did, *the carpets were deeply covered in dog hair, which was collecting in matted lumps. We gave the place a thoroughly good vacuum throughout, *previous users had complained about the mattress, we don't believe that anything has been done about it. I was OK, but my husband found it uncomfortable, *previous users had complained about the shower - the drain is continually blocked so that it is necessary to use the plunger (provided) but you still have to keep turning the shower off to let the water flow away. The tray is very shallow and there is a danger of it flooding the bathroom if you don't keep an eye on it, *it would be useful to have instructions on how to use the TV, *the instruction for dealing with the rubbish was inaccurate, we could not find any bins and left it in the flat. Obviously, previous users had not left the property as they would like to find it - but maybe that's how they live at home. We didn't expect to have to clean it when we unpacked our stuff. The changeover cleaning needs more attention to detail. We left it as we would have liked to have found it. It's such a shame that I have to make these complaints. It's an excellent flat for two people and a dog and we would go back.
Reviewed by Susan3.8★Oct 2022
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"The cottage had everything we needed and we enjoyed our stay."
The only thing we would have liked was an information folder rather than having information signs in different places. This no detriment to the comfort and cleanliness of the cottage.
Reviewed by Alan4.7★Sep 2022
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"Overall very enjoyable holiday property very close to amenities."
Some cleaning issues but soon sorted.Also dustbins not supplied and had to leave rubbish indoors for cleaner to remove as suggested when spoke to owner not ideal this was due to a problem with local pub dog.!!
Reviewed by Barbara3.8★Sep 2022
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"Lovely cosy accommodation in a great location ."
Very clean and tidy apart from outside and around the front door that was scattered with cigarette tab end's which I had to pick up myself ( not nice ) . Comfortable nights sleep apart from upstairs neighbours shouting and laughing banging on the floor until 3am the first night . I would definitely stay again.
Reviewed by Russell3.8★Aug 2022
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"No welcome pack as before, the cottage was tired and not very welcomming"
Reviewed by Jonathan2.8★Jul 2022
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"The only problem with the facilities, is the access doesn’t cater for people with walking disabilities."
These needs to be disclosed in the initial advert. A handrail would be an asset.
Reviewed by Madge5.0★Jun 2022
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"Lovely apartment that has everything you need."
Only thing we found was huge cobwebs in bedroom and bathroom. I would just ask cleaners to look up to ceiling. Otherwise apartment was very clean. It has everything you need for a short stay. Shower is very good. Ideal location. We have stayed here before and would stay again
Reviewed by Karen4.4★May 2022
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"This cottage has everything you need The cottage was very clean, tidy and very warm."
It’s situated in a great area in the town. Lovely place
Thankyou very much, positive comments are always welcome.
Property Owner
Reviewed by Andrea5.0★May 2022
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"I would like to recommend this apartment highly."
Very pleasant surroundings in easy walking distance. Very relaxing place. Recomend the white bear hotel for a drink and to eat plus a tour of Theakston brewery and Blacksheep brewery. If you like to walk then is the place plenty of nice walks would recommend giving it a try
Thankyou for great feedback much appreciated
Property Owner
Reviewed by Brian5.0★Apr 2022
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"Had a lovely stay at this cottage and would recommend it ."
I did feel that one or 2 things could be improved - towels are too small so either tell quests to bring a towel or increase the size and the wall by the cooker had something splattered up the wall which you notice upon entering the property.
Shower was lovely and bed was comfy was great for a little break again. Ideally location for walks and the 2 brewery tours.
Reviewed by Nicola5.0★Mar 2022
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"A really well kept cottage in an ideal place for sightseeing in North Yorkshire."
Would definitely go back again.
Positive feedback means so much thankyou
Much appreciated
Property Owner
Reviewed by Dorothy5.0★Feb 2022
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"Very nice apartment with all the facilities required including WiFi and a good selection of books, board games and DVD's which could be handy for a relaxing night in."
That said though, no reason to stay in with the White Bear and Black Sheep Brewery on the doorstep and a very short walk into Masham Market Square with three other good pubs, cafe's and shops.
Great walks on the doorstep also if boozing isn't your number one priority!
Overall, a great apartment in a great location, perfectly clean and no issues getting parked. We will be looking to book again soon!!
Thankyou very much appreciated comments
Property Owner
Reviewed by Darren5.0★Feb 2022
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"Fantastic property."
Home from home and immaculate throughout.great location in a beautiful place
Reviewed by Paul5.0★Nov 2021
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"Apartment was clean and well equipped for a lovely week stay."
Masham has lots to see, visit and the walks were lovely. Enjoyed meals in the brewery and the pub near by. Definitely will be returning.
Reviewed by Alun and Jan5.0★Oct 2021
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"Close to town, enough space for 2 adults and a dog, clean and tidy, everything we wanted for a few days away"
Reviewed by Janet4.7★Sep 2021
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"Was unable to enter the property after a long difficult journey as the information about the key given by Sykes was wrong and for some strange reason nobody from the company answer's there phones on Mondays including the owner of the property."
Reviewed by David1.9★Jul 2021
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"The description of the flat is somewhat misleading."
.. It is not a "ground floor" flat, it is more like a basement flat. Some of the steps leading down to the flat are coming loose and some are broken.
The flat does not have a garden (listed as one of the amenities on your website).
The shower in the flat needs some attention. The sealant around the tray needs replacing and the shower rail also needs fixing.
The flat does have good equipment in the kitchen and plenty of entertainment.
It is an adequate base for a week's holiday.
Reviewed by Claudia3.4★Jun 2021
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"Really really loved staying at this cottage, location was perfect to explore Masham and the Yorkshire Dales."
The facilities were great, the listing should be updated to reflect some renovations, which included new bedroom furniture and WiFi.
Can't wait to stay here again
Reviewed by Sarah5.0★May 2021
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"Yes, the information regarding the key collection that you sent us a few days before our holiday is incorrect, you told us the key was available at the White Bear pub, which is not the case."
A key safe is by the door of the apartment, and the code is on a chalk board inside the apartment.
Apart from that, everything else was fine, and hopefully, one day, we will go back again as it is a lovely area to stay
Thank you
Reviewed by Les5.0★May 2021
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"Shower is too small."
It not enough room to move around .
Reviewed by Aynkaran3.8★Apr 2021
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"Unfortunately we only stayed 1 night as we had to go home due to tier 3 restrictions."
Reading the reviews before we went we were a bit worried but there was no need to be. We could not find any fault with the apartment would recommend.
Reviewed by Susan4.1★Dec 2020
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"The apartment was spot on."
..brilliant location. Had everything you need and was lovely to be greeted with a bottle of black sheep beer and a bottle of wine. The only slight let down was that was no secure outdoor area for the pooch but it certainly wouldnt put us off going again
Reviewed by Chris5.0★Oct 2020
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"The location is great."
Easy to park nearby. To be honest there is nothing really wrong with the apartment except that it is a bit old fashioned with a feel of the 1980’s. That in itself is not an issue - it’s just that the decor and styling don’t match up to the cost of the rental. You’d expect a higher spec for the price.
Reviewed by Helen3.4★Sep 2020
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"When we arrived at the cottage another couple were already in it ."
The hotel where we supposed to pick the keys up from had given them out to another couple who had booked it for the weekend after . When i went to pick the keys up from the hotel the staff told me they had already given them out . As we arrived at 4pm and the other couple had got there at 3pm they were already unpacked and sat in the cottage. We then had to knock on the door and the other couple realised it was their mistake . We then had to wait an hour and a half to get in the cottage we had rented from 3pm while they packed back up again . The owner was informed by the other couple that it was their mistake , but never called or offered any extra cleaning. Given the current climate with covid 19 we then had to clean the cottage ourselves on arrival which took another hour . This was not the relaxing break we imagined .
Reviewed by Allan3.1★Sep 2020
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"1. First impressions weren't good."
Your guide refers to 'off road parking' but doesn't say where this is (other guests have mentioned this previously). We couldn't find it so parked in the pub car park. There was a broken step leading down to the property, the window and front door were both filthy. The kitchen flooring is very badly laid and some of the planks move, there are also gaps in the flooring.
2. During the stay. Your guide says the property has been 'renovated to a good standard'. I disagree, it looks very tired and could do with a decent makeover. All the furnishings and fittings look tired and some look quite shabby (settee and carpets e.g.); the bed is also very uncomfortable (again mentioned by previous guests). Your guide also refers to a 'front seating area'. We couldn't find this either - unless you mean the communal bench opposite the pub car park. The kitchen area wasn't particularly clean (disappointing given the current situation with COVID-19) and the bin outside hadn't been emptied so we had nowhere to put our rubbish (hence not emptying the kitchen bin when we left). the property would benefit from having WiFi installed, especially as the mobile signal is very poor in the apartment. It must be said the shower was very good.
3. The overall location is great, North Yorkshire is beautiful and has a great deal to offer and there were some great dog walks nearby too. Masham itself is a delight with some great pubs and fantastic shops selling local produce. The White Bear Inn (right next door) is also highly recommended and the local Co-op is really handy and well stocked.
Reviewed by Brian2.5★Aug 2020
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"The listing quoted off road parking but there was no information when we arrived that gave any clue as to where this parking was."
That said key access was easy, there is a great choice of pubs within easy walking and the town centre was just a few minutes walk. Masham has a wonderful Saturday market where we whiled away some time and it’s just great being able to discover small local villages.
Reviewed by Alan3.4★Jul 2020
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"Apartment adequate but parking facilities were poor"
Reviewed by Carol4.1★Sep 2019
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"The property is well located for the centre of Masham and for exploring the local area."
The White Bear Hotel is on the doorstep and the food and service there are excellent.
Reviewed by Clifford5.0★Sep 2019
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"The cottage was lovely, especially as it was all on the ground floor, no stairs to climb!"
Very comfortable and well equipped. An addition of an armchair in the lounge to compliment the sofa would be perfect! It was ideally located ,only a 5 minute walk to the centre of Masham, and just round the corner from the White Bear Hotel and the Black Sheep Brewery! There are several pubs, cafes and tea rooms in Masham, and a good selection of local shops,as well as a small supermarket, so all needs are catered for. It is a lovely area for walking or cycling and very dog friendly.We visited Ripon, Pateley Bridge and Leyburn during our stay ,there is so much to see and do in the area, we will definitely be back next year!
Reviewed by Lynnette4.4★Aug 2019
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"Great location and spacious considering the size of place."
An info file would be useful as may explain where outside seating area is and include pub menus etc. Would recommend for a short stay.
Reviewed by Vanessa3.4★Aug 2019
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"Nice cottage in a great location."
However, we were disappointed as there was no outside seating area (as the description states there is) and we wouldn’t have chosen this cottage if we had known this. Also, the bin stores and dead plants in the pots outside the front door were awful. Gates on the bin stores, a few plants and a small seating area would make a big difference to this cottage.
Reviewed by Anna4.1★Aug 2019
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"Had a fantastic weekend."
Lovely apartment with everything we needed, and loved Masham. We will definitely be returning
Reviewed by Karen5.0★Mar 2019
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"It was all very nice, smashing village great pubs within walking distance."
Yorkshire really is a wonderful county. Only a couple of slight niggles the dustbins are right outside the front door and not very tidy and there are steps down with no light.
Reviewed by Jacqueline5.0★Jan 2019
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"Fabulous weekend spent in Masham."
Apartment wad lovely, will equipped and nicely presented. Cosy and good location. Only one downside (And I am being picky not day this sorry) would be the bed as it had a footboards which when we are both 6 ft tall makes for a bit of an uncomfortable nights sleep. The sofa I the lounge in pull oiy though we didn't notice until the last day,
.the white bear and the Black Sheep Brewery and bistro and just being. Both good range of address lovely food and friendly staff, also dog friendly in the bar areas.
The bruce and in the square is also good.
We enjoyed our stay and will definitely plan to return
Reviewed by Jeanette4.7★Dec 2018
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"We really enjoyed our stay at 2a bridge cottage,would definitely recommend to family and friends."
A great base for getting out and about..my only recommendation would be for a outside light next to the door. highly recommended.
Reviewed by Judith5.0★Nov 2018
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"Lovely self contained apartment, next to white bear Inn, very nice food but bit expensive."
So didn't eat there a lot. Masham nice little village with nice walks. Only drawback lack of WiFi within property. I had to keep going outside to find signal.
Reviewed by Hayley4.1★Aug 2018
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"The cottage was superb and we will definitely return just a shame there was no wifi"
Reviewed by Martin4.7★Jun 2018
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"Lovely little apartment."
Great location for exploring Wensleydale and surrounding area. Very handy for both Theakston and Black Sheep Brewery’s. Clean warm and cosy with everything you could need for either a short break or a longer holiday.
Reviewed by Andrew5.0★Mar 2018
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"A very comfortable and cosy cottage, it was the base for our winter holiday."
..we were in the grip of the worst winter weather for years.(the beast from the east) yet having the white bear hotel with its excellent food and beers on the door step..along with a garage and Co op supermarket..and the close proximity to the town center with all its pubs and eating houses and shops..the deep snow was of little inconvenience...especially as the local roads and pavements had had the snow cleared each day ...fantastic time and I would recommend a stay at Masham in this cottage to anyone...
Reviewed by Andrew4.7★Feb 2018
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"Fab location"
Reviewed by Amy3.8★Jan 2018
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"The location of the apartment is great, everything was in walking distance."
Even though we knew there was no WiFi we would have liked it!
Reviewed by Christine4.8★Nov 2017
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"Lovely cottage, lovely town."
Had a great weekend. White Boar well worth a visit - had a lovely meal there a couple of times.
Reviewed by Rachael4.6★Sep 2017
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"Not really sure there is any point in sending back any reviews for the holidays ..."
Not really sure there is any point in sending back any reviews for the holidays as we have never received any response regarding previous holidays we have had with you,
Reviewed by Les4.6★Jun 2017
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"When the upper cottage was occupied, all noise was easily heard by us."
Otherwise, a very nice stay.
Reviewed by Gary5.0★Mar 2017
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"Lovely comfortable clean apartment the staff at the White Bear were so friendly and helpful when collecting key made you feel like one of family."
Reviewed by Martin5.0★Mar 2017
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"When we arrived the apartment was not ready,we contacted sykes who contacted the owner who then contacted us and he explained that he relied upon cleaners to prepare the apartment,which in this case they had not done,he could not have been more apologetic and the staff at the White Bear Hotel could not have been more helpful than they were."
We never received any feedback from sykes after the owner contacted us.
Reviewed by Sandra4.2★Nov 2016
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"Very comfortable clean apartment only issue is no wi fi but would have no hesitation in stopping again ."
Very close to everything Masham has to offer.
Reviewed by Pamela5.0★Oct 2016
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"Lovely cosy cottage, perfect for two, great location, would recommend to anyone wishing to visit the Yorkshire Dales, great pubs and restaurants all in walking distance, very friendly!"
Reviewed by Jayne3.8★Oct 2016
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